1. How do I track my books?
2. How do I return my books?
Log in to your account by clicking here
Once inside, you'll see your current textbook rentals listed along with a yellow box that says "track".
Click there to view the tracking number and track your book(s). Note: not all books will have a tracking number,
but most do and tracking numbers are loaded into your account as they become available.
Each time you rent textbooks from Changing Hands, you'll receive a bubble envelope with a prepaid USPS label
attached to the outside. When you're done with your books, simply place them inside the return envelope and drop the
package off at the nearest USPS drop box or Post Office. You may also print a return label from your online account.
Both shipping methods are completely prepaid and will insure your books arrive at the correct facility.
3. Can I write or highlight in my books?
You certainly can. Just remember that future students will rent the same book after you, so try to be respectful.
4. How long will it take to get my books?
It depends on the shipping method you choose. We offer free shipping anywhere in the contiguous US which can take 7-14
business days. If you choose expedited shipping you can expect your order in about a week (5-8 business days). Remember, we offer
a 21 day no-hassle money-back guarantee if you drop your class, order the wrong book,
or just plain change your mind. You won't even pay for shipping.
5. Can I purchase my book after I rent it?
Yes, you can. You're only charged the difference between what you already paid to rent the book, and the value of the book at
the time you initially rented. This is what makes renting textbooks so cool; it saves you money, while still allowing you to purchase
the book if you'd like to. If you decide to keep a book, simply log in to your customer account, choose to purchase your book, and it
will walk you through the checkout process.
6. Are there late fees?
We will do our best to make returning your book(s) simple and easy. As stated above, we even provide the return package with a
prepaid label already attached. If however, books are not returned at the end of the rental period (and after the grace period), as
specified in the rental agreement, the renter will be notified via email that their card will be charged for a 15 day extension of
their book(s). If the book is not returned by the end of the 15 days the next charge will be for the purchase price of the book, which
is: Market Value of Book at time of Rental - (Rental Fee + Extension) = Purchase Price of Book. We do work very hard to resolve every
return discrepancy amicably. We want our customers to be happy and continue to rent textbooks throughout their college careers.